Terms & Condition
Our company, Tech2Serve.us (the “Company) is an online tech support service. These terms and conditions explain the conditions upon we serve our customers. We ask you to read the terms and determine if they are satisfactory to you as these are the terms with which we shall operate in performing services to you. Please review these terms and conditions before subscribing to the services of our Company and only go forward with creating our relationship should you agree with these terms and conditions. Should you utilize our services it shall be deemed that in doing so you have ratified and accepted the terms and conditions outlined in the Agreement herein.
TECH2SERVE.US SERVICE AGREEMENT
The terms and conditions set forth below (the “Agreement”) constitute a binding Agreement between you (the “Customer”) and Tech2Serve.us (the” Company”) with respect to your use or purchase of the Company’s services (the “Services”). Any failure to abide with the terms of the Agreement will result in the voiding of the obligations of the Company to you.
The Company’s services are the tech support services provided by the Company that are provided by telephone, internet discussion and remote computer sharing.
The scope of Services is subject to change subject to the company’s discretion. Services are provided as per the request of the Customer who authorized the Company to configure its computers and delete the files that it deems unnecessary to a computer’s operation. Customer gives the Company permission to alter the registry of any computer receiving its Services as needed to provide the Services. When providing the Services requires additional software, Customer gives the Company authority to install, configure and use such software in Customer’s computer and to invoice Customer therefore.
To provide its Services the Company must access a computer that has operational difficulty. The Customer must provide the information necessary to permit the Company to identify the problem and implement the Services to repair such. Prior to receiving the Services, Customer must have the right to use the computer in question, have a back-up of all data on the computer and provide the Company with correct and accurate information about the computer and its problems. Failure of the Customer to do so would be a breach of this Agreement.
The Services offered do not cover computer equipment hardware services. The Company is not liable for lost or expected profit and does not guarantee against the loss of any file, information or data. The Customer is solely responsible for backing up and safely storing its data and files. The Company does not guarantee that it will recover lost or corrupted data, lost or deleted work or lost or damaged personal files.
Services will be provided only over the internet and, therefore, Customer must have access to the internet for the Company to provide its services. The Company makes no representations regarding the availability of its Services or that Services will be completed by a specific time. The Customer authorizes the Company to accept, download, install and use software necessary to provide its Services.The Company cannot warrant that its Services will be capable of curing every computer problem or that it will be able to restore every computer to its original working state or that the Services will increase the speed or enhance the efficiency of the computer being serviced.
The Company will use its best efforts to provide Services and repair all of its Customers’ problems but cannot guarantee that it will have immediate staff available or the capability to solve every computer issue presented to it for repair or be able to make all repairs within a specific time frame.
The Company may download, run or use software on the Customer’s equipment to assist in diagnosing and repairing equipment problems. The use of that software is subject to license agreements entered into by the Company to which the Customer shall also be bound.
ANY SOFTWARE PROVIDED BY THE COMPANY TO ITS CUSTOMER WILL BE “AS IS.” ANY USE OF THE PROVIDED SOFTWARE WILL BE AT THE CUSTOMERS’ RISK. THE SOFTWARE MAY CONTAIN BUGS, ERRORS AND OTHER PROBLEMS THAT COULD CAUSE SYSTEM OR OTHER FAILURES AND DATA LOSS. THE COMPANY DOES NOT WARRANT THE PERFORMANCE OF ANY SOFTWARE AND DOES NOT WARRANT THAT ANY SOFTWARE WILL OPERATE SUBSTANTIALLY IN ACCORDANCE WITH THE DOCUMENTATION ACCOMPANYING THE SOFTWARE.
THE COMPANY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, IN EQUITY OR AT LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS CUSTOMERT MAY HAVE OR THAT THE SERVICE WILL BE PROVIDED IN AN UNINTERRUPTED FASHION.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE COMPANY AND ITS AFFILIATES, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR (1) ANY DIRECT OR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES RESULTING FROM (A) THE USE OF THE SERVICES, (B) ANY MALWARE PRESENT ON A COMPUTER, (C) ANY DELAY OR INABILITY TO USE OR CLAIM THE SERVICES, (D) ANY INFORMATION, PRODUCTS OR SERVICES OBTAINED IN CONNECTION WITH THE SERVICES, OR UNAUTHORIZED THIRD PARTY ACCESS TO A COMPUTER. THE COMPANY SHALL NOT BE LIABLE FOR ANY COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES. THESE LIMITATIONS APPLY WHETHER SUCH CLAIM IS BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE AND APPLY EVEN IF THE COMPANY, ITS AFFILIATES OR THEIR EMPLOYEES, AGENTS, LICENSORS OR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY CLAIMS INDIVIDUALLY OR COMBINED ARISING FROM THE SERVICES THAT EXCEED THE FEES PAID BY THE CUSTOMER FOR THE SERVICES.
The Company shall not be responsible for any cessation, interruption or delay in the operation of the Services or the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God or the public enemy, war, armed conflict, terrorist action, strike, lockout, boycott, riot, release of hazardous or toxic substances, explosion, accident , or any other causes whether or not of the same class or kind as those specifically above named, which are not within the reasonable control of a party. The Company is not liable for any failure or delay caused by problems with internet connections.
The Company and Customer agree that any disputes related to this Agreement shall be governed by the laws of the State of New York, USA and any legal action arising pursuant to this Agreement must be brought in the courts of the State of New York.
This Agreement shall constitute the entire Agreement between the parties. Any waiver of this Agreement shall only be effective if it is in writing and signed by both parties.
This Agreement may be amended by the Company. Such amended Agreements shall apply to all agreements implemented upon the posting of the amended Agreement upon the Company’s website.
The provisions of this Agreement regarding proprietary rights, indemnity, warranty disclaimer and limitation on actions shall survive the termination of this Agreement. Any legal claims arising from this Agreement must be presented in writing to the other party within ninety (90) days of the cause of the claim.
Services rendered by Tech2Serve.us (the “Company”) are invoiced separately for each individual repair. If our customer is not satisfied with our service on a particular repair it must file a claim with the Company within thirty (30) days of the time it first spoke with the Company in regard to the repair. If the claim refers to a repair made by the Company within the requisite time period, the Company will either resolve the problem or, if that not be possible, it will refund the fee charged to our customer. Our customer will not receive a refund or free additional services if the claim involves a different incident that is not of the same origin as the original problem that was repaired.
Customers requiring assistance on problems involving repairs made by the Company can contact the Company by our email support address which is support@Tech2Serve.us or may call the Company’s customer service unit at 1-855-665-7860 between the hours of 10:00 AM through 06:00 PM (at either EST or EDST).
Refunds will be made as a credit to the credit card upon which our invoice was charged. Refund claims will be processed within five (5) to ten (10) business days from the receipt of the claim.
This Agreement posted on the Company’s website on July 18, 2013 shall be binding upon all assignments presented to the Company by customers from July 18, 2013 forward. The Customer’s acceptance to the terms of this agreement are reflected by its assignment of a project for repair to the Company as of July 18, 2013 or thereafter.